Why is this important?

•     IT is crucial to organisations who wish to remain competitive in the market place.

•    This is an expensive and complex cost centre in most enterprises.  

•     IT is often not managed well because senior managers often do not have a strong background in IT.

How we can help

We can translate business requirements into actionable and achievable IT strategies

We can include within the strategy the key areas of software applications, infrastructure, hardware, service delivery, contracts, outsourced operations, procedures, capital and revenue budgeting and performance measurement. 

Aphelian Consulting also use a standard framework to provide a comprehensive assessment of the IT department's role within the organisation and use this framework to set the objective, say how it will be delivered, define how it will be measured, record who is responsible for the measure and, lastly, say whether the measure is a key performance indicator (KPI) for the organisation.  For communication and reporting purposes, the KPIs can be extracted and reported on visually as this example that was developed for a college shows:

The identification of what activities are key to an organisation requires some detailed thinking and is a process that should not be underestimated.

The IT management framework can also be used to carry out reviews of IT departments to assess the completeness of their services and suggest ways of improving the services.