Why is this important?

Increasingly, organisations are competing on their reputations in the areas of price, service, reliability and, the most important factor, quality. 

Quality is a strategic issue because it helps to win customers, attract and retain great staff and generate resources.  Joined together, these factors enable organisations to compete more effectively.

How we can help

For those organisations that embark on the quality journey, Aphelian Consulting can assist by providing training, support and implementation for quality improvement in your organisation.

We can provide training on the basic concepts of quality and help engender senior management commitment to a quality-led approach.  Beyond this, we can train staff in the tools and techniques needed to implement quality, explain the concepts of total quality management (TQM) and the Business Excellence Model and create or support implementation frameworks which provide a really practical way for organisations to gain the benefits that a quality approach has to offer.

In association with Optimal Profit Limited, Aphelian Consulting have developed a training course, entitled From Quality to Excellence, to provide a comprehensive introduction to the issues involved in quality improvement.  Click on this link to see a course overview and sample slides.